Faq

At in person events such as conventions all sales are final unless reviewed on a case by case basis below.

Please contact us here if the items you purchased in person was in Unopened condition and had defects that could not be feasible seen without opening the box.

All products are sourced in Japan and are 100% genuine.

Most of our inventory is second hand goods. As such we sell items in a ‘as in’ condition (the same condition that the item was originally procured).

Some products such as event goods, character goods, and Japan exclusive items are procured from customers in Japan. The item may be “second hand” however not in a ‘used’ state

We try our best to categorize and catalog all our merchandise however we are not perfect. Please double check the items listed before purchasing to confirm the status of the item. Please go to the contact page to submit questions about the item before purchasing.

In the case of multiple of the same items we determined that the picture taken is sufficient for all items.

International Shipping is currently Temporarily Unavailable at this time. We apologize for the inconvenience and we are working on solutions to reinstate worldwide shipping.

Each and every item is supplied ample photos for your viewing pleasure! Please contact us if you need more pictures.

Our professional quality team ensures only licensed items are sold at Shanelings and never bootlegs/fake items. Please view our pictures as well to confirm validity.

Each item is valued based on aftermarket values at the time of listing creation. Aftermarket value is relative to retail prices, item rarity, date of issue, and character popularity, condition, etc.

Please use our contact page here.

We ship domestically in the United States to all 50 States and US territories. No worrying about customs delays with our domestic usage of USPS.

Our estimated shipping preparation times can take up to 4-5 business days. USPS Ground typically has a lead time of 3 - 5 business days from point of post office receive date.

We can refund or exchange your item if damages related to our shipping and handling process occur. For faster processing times please take a continuous non-edited video of you opening the package for the first time. Please supply as many pictures of the item and package damages.

We reserve the right to cancel any order for any specific reason.

Please see our EU Directive form below if you are an EU custom and would like to return your item within 14 days of item delivery. If you are returning you item, you will be responsible for the return shipping back to the United States.