Faq

Most of our inventory is second hand goods. As such we sell items in a ‘as in’ condition (the same condition that the item was originally procured).

Some products such as event goods, character goods, and Japan exclusive items are procured from customers in Japan. The item may be “second hand” however not in a ‘used’ state

Each and every item is supplied ample photos for your viewing pleasure! Please contact us if you need more pictures.

Our professional quality team ensures only licensed items are sold at Shanelings and never bootlegs/fake items. Please view our pictures as well to confirm validity.

Each item is valued based on aftermarket values at the time of listing creation. Aftermarket value is relative to retail prices, item rarity, date of issue, and character popularity, condition, etc.

Please use our contact page here.

We ship domestically from NY State to all 50 States and US territories. No worrying about customs delays with our domestic usage of USPS. USPS Ground typically has a lead time of 3 - 5 business days from point of post office receive date. We try to ship same or next day, however our latest estimated shipping times can take 3-4 business days.

We can refund or exchange your item if damages related to our shipping and handling process occur. For faster processing times please take a continuous non-edited video of you opening the package for the first time. Please supply as many pictures of the item and package damages.

We try our best to categorize and catalog all our merchandise however we are not perfect. Please double check the items listed before purchasing to confirm the status of the item. We do not offer refunds for this scenario since we photograph the original product for you to decide. Please go to the contact page to submit questions about the item before purchasing

We reserve the right to cancel any order for any specific reason.