Shipping policy

We ship between 3-5 business days once an order has been placed. If we are vending at a convention it may take 5-7 or more business days. Domestic shipping in the USA will be shipped via USPS.

Damaged/Missing Orders:

We are not responsible for damaged/missing packages. We will assist you the best we can for package transit issues however we cannot file insurance claims on your behalf for your missing/damaged packages. We cannot control how the carrier will handle your package once we hand over your order. 

For missing packages please go to the USPS missing mail website here and follow their instructions. If they cannot find your package please file a claim here. 

For damaged packages lease report to your nearest USPS with all original packaging and file a claim directly with the carrier. Packages shipped via USPS/UPS are insured up to $100 USD.

Shipping to countries outside the USA may contain taxes/duties/brokerage fees on arrival. Shanelings is not responsible for these taxes and it is your duty to pay once your package arrives in your country. We are not obligated to refund for orders that you reject payment for these fees. We ship via UPS/USPS with DDU (Delivered Duties Unpaid). Shanelings is not in control of your destination country's taxes/duties upon arrival in your country.